Mahou San Miguel had launched a new home service to test a new business model. The goal was to grow it without breaking the experience, and to find out if adoption went beyond early users and if the operation could handle expansion.
I joined after launch and owned its growth: go-to-market, ecommerce, product backlog, and the partner network that made expansion possible.
- Defined user stories and prioritized the product backlog with the dev team, based on data and user research.
- Iterated the value proposition, the service and the ICP from user feedback and market response, testing offers and messages to improve conversion.
- Moved the media plan from awareness to performance: digital, influencers, email, OOH and in-store.
- Standardized the service with 25 technical partners before opening new provinces, so the model was replicable.



